Private Detectives like Mystery Shopper

A "Mystery Shopper" is a professional that acts as a customer in any type of establishment, acquiring a product or service in it, or requesting information about them, while thoroughly analyzing various aspects and evaluating them.

In the few minutes that your visit lasts, private Detectives Madrid who act as “Mystery Shopper” collect basic information, both related to the exterior and interior appearance of the establishment (order, cleaning, conditioning…), as well as the display of campaigns or promotions in force, the attention given by the staff , its image to the public, etc.


Mystery Shopper: through the "Mystery Shopper" or Mysterious Customer, a brand can obtain an accurate and impartial evaluation of aspects such as the real attention that its staff gives to the customer or if the sales processes they use respect the standards implemented by the company.

Mystery Calling: by means of an anonymous call, the professional manages to determine the quality of your telephone service, obtaining complete data on waiting time, quality of care, treatment received, product knowledge ...

Mystery Online: this tool objectively evaluates, through an analysis of the website and its processes, whether buying products or services or simply requesting information, if the operation of the website is correct and matches the customer service policy desired by the company.

Detective services for mutuals and insurers

The insurance companies sector has been carrying high costs every year as a result of the existence of fraudulent processes by some of the insured.

The payment of undue compensation not only causes losses in the balance of the results of the Insurance Company, but also directly affects the rest of the insured community, who see their policy premiums increased.

Axira Detectives is a specialist in collaborating with mutual companies and insurance companies throughout the country to resolve and clarify the fraud that, increasingly, insured persons carry out.


Disease simulation


Disability due to work disability


Negligence in compliance with medical treatment


Causes and circumstances of accidents